Privacy

Last updated 2 November 2026

Hangmates is a word game made by SynergyPro Ltd. You don't need an account. We don't ask for your email, phone number, contacts or location, and we don't sell your information. The services we share some of it with to run the game, show ads and take payments are named below.

On your phone

The app keeps a random player ID it makes the first time it runs, a random key that goes with it, the name you choose, any players you've blocked, your sound settings, the last room you were in, and the answers waiting for your next solo game. Deleting the app deletes all of it.

On our servers

When you play with others, your player ID and name go to our game server so the room can seat you and show your name to the other players. A room's state is kept only while the room is open. If a room is public, its players' names are listed on the Open rooms screen until the game starts or the room closes.

When a match finishes, we keep its results — the scores, the answers each player solved, and the names shown in that match — so you can see your stats and your record against the people you play with. If you play The Daily Hang, our daily word, your result and the name you played under are kept and shown on that day's leaderboard, which anyone playing can see.

The server also keeps your player ID with the name you chose, so your name can be shown on leaderboards, and so a name other players report can be hidden. If you report a name, we keep who reported whom and the name that was reported. If enough players report the same name, it is shown as a stand-in name until you change it.

If you add friends, we keep who is friends with whom, friend requests waiting on an answer, and invitations to play for 15 minutes. While the app is open it tells our server roughly what you're doing (on the home screen, playing on your own, or in a room) so your friends can see you're online, and when you were last on. You can turn this off with Show me as online; your friends then see you as offline, with no last-seen time. Only your friends see any of it. Your friends also see your record against them, from the matches you played together, and your Daily Hang streak.

Each phone's key is kept only in a scrambled form that can check the key but not recreate it. Your list of blocked players is kept with your player too, so it follows you to another phone or tablet.

Linking Apple or Google is optional. If you choose to, we keep the account identifier Apple or Google gives us for this app — not your email, and not a password — so that signing in on another phone or tablet finds your player.

If you start The Daily Hang and don't finish, the moves you've made are kept until you finish it, so you can carry on from any phone or tablet you play on.

So that you don't get the same answer twice, the server remembers which answers each player ID has been shown, in solo games as well as with other players. That list is tied to the random ID, not to you. It also notes when each player ID was first and last seen, which is how we count how many people are playing. Solo also keeps a small set of answers on your phone in advance, so the game still works with no signal.

If you make a custom category, what you type is sent to Anthropic's Claude, which names the category and writes its answers. We keep the name and a short description Claude writes, so the next person who asks for the same thing gets it; we don't keep what you typed. To hold each player to the daily limit, we record that your player ID made a request, when, and a scrambled form of the connection's IP address that can match a repeat but not recover the address.

The server also notes which version of the app you have and whether it's on iPhone or Android, so we know which fixes have reached people.

Notifications

If you allow notifications, the app gives our server the push token your phone was issued, and we keep it with your player so we can tell you when someone joins your room, your game starts, you're missing turns, or a friend sends a request, an invitation or comes online. The message and the token pass through Expo's push service to Apple or Google, which deliver it. Turning Notifications off in the app's Settings removes the token from our server; turning them off in your phone's settings stops them arriving. The Daily Hang reminder is set on your phone and never goes through our server.

Our servers run on Cloudflare, which keeps short-lived technical logs of requests, such as IP address and time, to operate and secure the service.

Crash reports

When the app or our server hits an error, a report goes to Sentry, the service we use to find and fix bugs. It holds what went wrong in the code, the screen you were on, the room's theme, and your phone's model and system version, along with a random ID for the install. It does not include your name, your player ID, your IP address or where you are — Sentry is set to discard the location it would otherwise work out from the connection. The one exception is a reported name: we are told about it through Sentry, with the name and where it was reported, so a person can look at it.

Purchases

Pro and credit packs are bought through the App Store or Google Play, which take the payment. We never see your card or your Apple or Google account. RevenueCat, the service that checks purchases for us, gets your player ID, what you bought and the store's record of the purchase, along with basic details of your phone such as its model, system version and IP address. We keep, against your player ID, whether you have Pro, the credits you've bought, been given and spent, and the store's transaction ID, so a purchase is only counted once.

Ads

Players without Pro see a full-screen ad now and then between games, from Google AdMob. They are not personalised: we don't ask your iPhone for permission to track you, and we don't tell Google anything about you or your games. Google still receives what it needs to show an ad and count it — your IP address, your phone's model and system, the app, and on Android your phone's advertising ID — and handles it under its own policies. In the European Economic Area, the UK and Switzerland, the app asks for your consent with Google's message before any ad is shown, and you can say no. Watching a video for a hint is the same kind of ad. Pro has no ads.

Not in the app

No analytics, no personalised ads and no tracking across other apps or websites. If that ever changes, this page changes first, and the app asks before anything that needs your permission.

Children

Hangmates is not directed at children under 13 and collects no personal information from anyone beyond the chosen name above.

Deleting your player

In the app, Settings → Your player → Delete my player deletes your name, your key, your linked Apple or Google sign-in, your blocked players, your Daily Hang results and any game in progress, the answers you've been shown, your single-player and room results, your friends and friend requests, your push token, and the reports you made or that were made about you — on every phone or tablet you play on. You no longer appear on any leaderboard. Matches you played stay for the other players in them, without your name. Records of credits bought and spent, and of custom categories requested, stay for our accounts but no longer say whose they were. Unused credits are lost. Pro stays with your App Store or Google Play account, so Restore Purchases brings it back to a new player; Apple, Google and RevenueCat keep their own purchase records. If you linked Apple, Apple asks you to confirm and we tell Apple to revoke Hangmates' access to your Apple ID. The app then starts again as a new player.

Contact

Questions, or on a version without Delete my player? Email help@hangmates.com with the name you play under.